Returns & Refunds
All sales are final. We do not accept returns for change of mind or buyer's remorse. Where we can, we may apply discretion and offer a credit note or exchange for another item.
The only standard exception is where a watch arrives damaged on delivery. To make a claim you must provide a video of the unboxing as soon as the parcel arrives, showing the sealed box being opened and the damaged item unpacked for the first time.
Exchanges
Where an exchange is agreed:
- You are responsible for return shipping and full insurance in transit.
- A £250 restocking fee will be deducted.
- Outbound shipping fees are non-refundable.
Returned items must be in the same condition as sold, unworn, with packaging and accessories intact. Watches showing wear, tampering, or unauthorised adjustments will not be accepted.
For the full policy — including warranty, deposits, international sales, and AML — see our Return Policy. Contact info@queerwrist.com if you need help with a delivery issue.
Warranty
Every watch is supplied with a minimum 12-month mechanical warranty unless otherwise stated. Trade sales and watches already covered by a manufacturer or other warranty are excluded.
Where a manufacturer's warranty remains valid, this will be detailed within the product listing.
The warranty covers mechanical operation. It does not cover accidental damage, misuse, water ingress caused by improper use, normal wear and tear, or damage resulting from unauthorised repairs or intervention.
If you become aware of a mechanical issue you must contact us first. Unauthorised service, tampering or modification will void the warranty. See the full Return Policy for detail.
Delivery
We offer fully insured delivery throughout the UK using trusted specialist courier services.
Orders are usually dispatched once payment has been received and all final checks have been completed. Tracking information will be provided once your order has been dispatched.
Collection from South Street Studio, Brighton is also available by appointment.
International customers are responsible for all import duties, customs taxes, VAT or fees related to delivery into their country.
Selling Your Watch
When submitting a watch for valuation or sale, you confirm that you are the legal owner of the watch or are authorised to sell it.
All offers are subject to physical inspection and authentication. If a watch differs materially from the description provided, we reserve the right to revise or withdraw our offer.
Payment is normally made by bank transfer once the watch has been received, inspected and all necessary verification checks have been completed.
Part Exchange
Part exchange valuations are based on the information provided and remain subject to inspection.
If the condition or specification differs from the original description, we reserve the right to revise our valuation before completing the transaction.
Identity Verification & Anti-Money Laundering
To comply with UK legislation, we may request photographic identification, proof of address or evidence of ownership before completing certain transactions.
Every watch purchased is subject to authentication and provenance checks, which may include verifying serial numbers and checking relevant databases to help ensure watches have not been reported as lost or stolen.
We reserve the right to delay or refuse any transaction where we are unable to verify ownership, identity or compliance with our legal obligations. Payments are accepted by UK bank transfer and debit/credit card in GBP. Cryptocurrency is not accepted.
Questions? info@queerwrist.com