Return Policy.

These terms and conditions govern your purchase of any goods from Queer Wrist (referred to as “we”, “our”, or “us”). By purchasing from us, you agree to be bound by these terms. “You” refers to the customer purchasing goods from us. These terms apply to customers worldwide unless otherwise stated.

Pre-owned vintage luxury and neo-vintage watches are used and worn. As such, signs of wear are to be expected. These may include surface marks, scratches, or patina on components such as the case, crystal, bezel or bracelet.

Vintage watches may include original, aged components and are not sold as new items. Please refer to all images and descriptions provided in the listing before purchasing — all pieces will be described as accurately as possible.

Not all watches come with their original paperwork or box.

Unless otherwise stated, watches will be photographed on a 15.5cm wrist.

Trade sales are sold as-is without warranty or servicing.

All watches are thoroughly inspected by a qualified watchmaker to ensure they meet quality standards and are operating in good vintage condition. If required, servicing is undertaken prior to sale.

We offer a 12-month mechanical warranty from the date of purchase for most watches. This does not include sales to trade or watches that are already covered by a manufacturer or other warranty.

This warranty:

• Covers the mechanical operation of the watch.
• Does not cover wear and tear, or accidental damage to the case, crystal, bracelet, clasp, crown or pushers.
• Does not cover water damage, misuse, or damage caused by unauthorised intervention.
• Is non-transferable and applies only to the original purchaser.

Any unauthorised service, tampering or modification will void the warranty. If you become aware of a mechanical issue you must come to us first. Any pieces seen by alternative watchmakers will void the warranty.

• A non-refundable deposit of at least 10% is required to reserve an in-stock item.
• The item will be held for a maximum of 30 calendar days, during which the selling price will remain fixed.
• After 30 days, we reserve the right to reprice the item in line with current market conditions.
• Deposits are non-refundable but can be applied as credit against another item.

If an additional time period for the full balance is agreed, this section does not apply.

All sales are final and returns for remorse or any other reason are not accepted. Where we can, we will apply discretion and offer credit notes or exchanges for other items.

The only exception is where the watch arrives damaged upon delivery. To make a claim you must provide a video of the unboxing of the item as soon as it arrives. This video must show the sealed box being opened and the damaged item being unpacked for the first time.

Where an exchange is agreed:

• You are responsible for return shipping and full insurance in transit.
• A £250 restocking fee will be deducted from your refund.
• Outbound shipping fees are non-refundable.

All returned items must be in the same condition as when sold, unworn, and with any stickers, packaging, or accessories intact. Watches showing wear, tampering, or unauthorised adjustments will not be accepted for exchange.

Customers purchasing from outside the United Kingdom are not covered under UK Consumer Contracts Regulations. As such, we are not legally required to accept international returns unless:

• The item is faulty, or
• The item is not as described, or
• We have explicitly agreed to do so in writing or within these terms.

We offer secure, tracked, and insured international shipping. International customers are responsible for all import duties, customs taxes, VAT or fees related to delivery into your country. Failure to pay customs fees may result in the item being returned or destroyed. Any fees or losses incurred in this process are the responsibility of the buyer.

We are committed to complying with UK Anti-Money Laundering regulations. As such:

• Payments are accepted by UK bank transfer to our business bank account, and by debit/credit card (GBP) with no upper limit.
• Cryptocurrency is not accepted.
• We may carry out identity verification checks where required.

We will often travel to meet clients and show watches. We expect to be safe and respected when we travel and will not tolerate abusive conduct or any attempt to use force or coercion to lower prices or force deals. Any criminal conduct will be notified to the police without exception.

We collect and store data such as your name, address, contact details, and transaction history to fulfil your order and communicate with you. We will not sell or share your data except:

• Where legally required (for example, for anti-fraud or AML checks)
• During a business acquisition or merger

We use cookies and analytics tools to understand how visitors use our website. You may refuse cookies in your browser settings, though certain features may be affected. See our Cookie Policy and Privacy Policy for more detail.

You may request access to the personal data we hold about you by contacting us at info@queerwrist.com.

Queer Wrist · South Street Studio, Brighton
info@queerwrist.com