Contact Details
Returns & Refunds
All sales are final. We do not accept returns for change of mind or buyer's remorse. Where we can, we may apply discretion and offer a credit note or exchange for another item.
The only standard exception is where a watch arrives damaged on delivery. To make a claim you must provide a video of the unboxing as soon as the parcel arrives, showing the sealed box being opened and the damaged item unpacked for the first time.
Exchanges
Where an exchange is agreed:
- You are responsible for return shipping and full insurance in transit.
- A £250 restocking fee will be deducted.
- Outbound shipping fees are non-refundable.
Returned items must be in the same condition as sold, unworn, with packaging and accessories intact. Watches showing wear, tampering, or unauthorised adjustments will not be accepted.
For the full policy — including warranty, deposits, international sales, and AML — see our Return Policy. Contact info@queerwrist.com if you need help with a delivery issue.
Privacy & Safety
Data collection types
We currently collect contact and characteristics such as name, contact information, address, phone number and email address. This information may be captured through emails, phone calls and enquiry forms.
How data is collected
The majority of this information is provided by the customer or page visitor. Methods include making enquiries, purchasing goods sold by Queer Wrist, and general interaction between the two entities. The information provided is used to communicate with the visitor, make sales, deliver goods and purchase goods.
How the data is shared
This information may be shared with Watch Register for the purpose of checking the history of watches to ensure they have not been lost or stolen, delivery services in order to deliver the item, and the Government where legally required.
GDPR
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent which can be removed at any time by contacting us using the following details: 07969314702, info@queerwrist.com
- We have a contractual obligation
- We have a legal obligation
- We have a vital interest
- We need it to perform a public task
- We have legitimate interest
Personal information
Your information is securely stored. Personal data is stored in a secure location and with secure third parties used for operations, marketing and accounting. This data will be stored for 10 years in order to maintain a substantial sales history, marketing and financial compliance, then securely disposed of.
Data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond. Please contact us at info@queerwrist.com / 07969 314702 if you wish to make a request.
Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us at info@queerwrist.com. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Company Details
Queer Wrist Ltd
South Street Studio, Brighton
VAT No. 459 4376 50
Company No. 15289799
Full purchase terms also appear in our Return Policy.